Contact

Contact us

Have a question? We're here to help.
No chatbot. Sofia (and sometimes Louis 😉) answer you personally.

How can we help you?

Order & delivery
Returns & Exchanges
Sizes, cuts & availability by brand
Partnerships, B2B & Press

Write to us

The fastest way:

If your message relates to an order, please include your order number or the email address used for the purchase — this helps us to process your request more quickly.

Response times

We respond within 24 working hours (often much faster).

Monday to Friday, 9am–6pm (CET). Launch and sale periods may slightly extend the delivery time.

Returns & Exchanges

You have 14 days after receipt to request a return or exchange (unworn items, with tags).

District Avenue processes your data only to respond to your request.

Express delivery

Orders shipped within 24/48 hours from our warehouse.

14 days to change your mind

Easy returns or exchanges, no complications.

100% secure payment

Encrypted transactions and trusted partners.

A team ready to listen to you

Members of our team respond to your messages, not robots.

Official brands only

All our items come from approved channels.